Satisfaction for Society

We will review the current situation in totally new ways, and create products, services and systems that are more convenient, comfortable and environmentally friendly than ever before. We will deliver peace of mind, safety, excitement and satisfaction to all members of society and enrich their daily lives.

Materiality

• Creating products and services with value via unique designs and ideas
• Creating new business models by transforming value chains
• Using DX to provide innovative individual customer experiences
• Boosting product quality and ensuring safety
• Disclosure of product information
• Promoting partnerships with local communities

Related SDGs

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Highlights in 2023

Individual thoughts on Satisfaction for Society

Creating new business models by transforming value chains

The procurement platform that Biznet Corporation provides to its customers offers digitalization solutions to the many manual tasks and challenges involved in purchasing operations, and contributes to the digital transformation of customers' and suppliers' purchasing operations. We will focus more and more on fostering awareness of the SDGs and sustainability to positively transform our customers' work styles.

Business management, Biznet Corporation

Promoting partnerships with local communities

My office is located in Yebisu Garden Place, a "town" that is dear to all kinds of people. We aim to be a company that plays a role in forming the Ebisu culture and is loved by the local community. We will share our burgeoning relationship with Ebisu with a wide audience via our website, while contributing in various ways to the area.

Web marketing, Furniture Company

Creating products and services with value via unique designs and ideas

Each employee will strive for uniqueness with a mindset of perpetually challenging and innovating so that we may create new value. We always see our world through the eyes of the consumer and harness unique ways of thinking to design beautiful and comfortable products and services. We deliver value such as convenience, safety and fun to our customers.

• 1. Expand environmental products and services that lead to customer satisfaction

  I believe it is our mission to realize The PLUS Group corporate philosophy of "Unique Values - Higher Satisfaction," and contribute to the resolution of social issues via our daily business activities. We place great importance on customer satisfaction. In our manufacturing we always put the customer first and see everything through the eyes of the consumer. In addition, by constantly striving for social optimality that simply and logically reconstructs the ideal form products and services should take, we develop manufacturing and services adapted to the environment throughout each process, from the procurement of raw materials to manufacturing, marketing, use, disposal, collection and recycling. By encouraging our customers to participate in the creation of a recycling-oriented society, we are promoting the creation of value for society as a whole.

  We spark abundant creativity throughout the entire The PLUS Group since we respect and support free thinking and individualism and all employees value designs with dedication and perseverance. Each employee will continue to strive for uniqueness with a mindset of perpetually challenging and innovating so that we may create new value.

  Environmental friendliness and gaining an emotional response from the user with COE365.

  

  Environmentally friendly product development is an important theme for us as a stationery manufacturer that deals in many plastic products. Noting that Generation Z, the main customer base for stationery, has a strong interest in the SDGs, we launched a new brand, COE365, as "eco stationery linking Generation Z and the SDGs." We focused on the popular Generation Z term "emoi (emotional)" and developed "emoi" illustrations and a concept that played on the ecological specifications of using less plastic and using recycled plastic to create the term "emology."Our product development was based on the concept that users would "contribute to the environment via items they like." In addition to switching from plastic to paper boxes for the packaging, we launched a correction tape with a new mechanism in a paper case, a product that uses 40% less plastic. （→P.41） We also created lineups of PENTEL CO., LTD. and Nippon Notebook Corporation products, and developed stationery for everyday use that shares a unified world view. The products were extensively placed on the sales floors of major chain stores, and sales are good.

  The brand website features content that the user can "experience," such as stories connected with the product illustrations. Access peaked at 4,000 views a day. I believe there are many junior high and high school students whose first purchase with their pocket money was stationery. We aim to gain an emotional response from the user with our slogan "eco in the palm of your hand," and to make them more aware of "eco" as part of their daily lives.

• 2. Develop products and services that support new work styles
• 3. Create a new logistics model

Creating new business models by transforming value chains

We will adopt a perspective that takes in the entire value chain, strive for efficiency not just in our company but in society as a whole, and create new value. By sharing current issues across organizations and collaborating among Group companies, we propose solutions and mechanisms to solve social issues from a totally new perspective and realize social optimality.

• 1. Provide optimal goods and services via smart business
• 2. Optimize procurement and logistics operations by transforming business conditions
• 3. Accelerate DX with a platform to manage purchasing

Using DX to provide innovative individual customer experiences

Our end users will not be ambiguous "customers" but "individuals." In order to give them a pleasant experience, we will create and deliver thrilling experiences by digitalizing our business model itself and creating totally new value.

• 1. Promote our next-generation core business creation program
• 2. Recommend utilization of our seating management system Suwary

Boosting product quality and ensuring safety

In addition to providing high-quality and very safe products and services, we will strive to prevent the occurrence of accidents, breakdowns, and defective products, and will deliver even greater safety and peace of mind to our customers.

• 1. Establish quality standards and ensure product safety
• 2. Create high-quality, very safe logistics services
• 3. Work to improve quality in cooperation with corporate partners

Disclosure of product information

We regard the disclosure and provision of information about products as part of our services. In addition to basic product information, we provide appropriate information sought by the customer, such as environmental aspects and how to use the product properly. We take care that product information is legible and readily available when needed, and prepare an environment where the product can be utilized comfortably, enjoyably and safely.

• 1. Disclose information appropriately and honestly
• 2. Upgrade the provision of product information on websites

Promoting partnerships with local communities

We emphasize partnerships with local communities from the perspectives of social contributions and environmental protection. We are aware that there are social issues we cannot solve on our own, and will engage with measures designed to promote regional development in collaboration with partners such as local residents, municipalities, and local companies.

• 1. Revitalize local economies via collaborations with partners
• 2. Promote activities that contribute to regions via "educational support" and "cultural and regional exchanges"
• 3. Contribute to local communities via business activities

• Support for recovery for the 2024 Noto earthquake

  The PLUS CORPORAION has donated 10 million yen to the Japanese Red Cross Society to provide assistance for victims and to assist in the recovery of the affected area.
  The JOINTEX Company, through Fukushi Bosai community Inc., provided requested relief supplies such as “body wipe sheets,” to the council of social welfare and welfare facilities in Ishikawa Prefecture. Also, employees of the JOINTEX Company accompany Fukushi Bosai community Inc. to the affected area to deliver additional relief supplies.
  Also, THE SAILOR PEN CO., LTD. approved of the support to the damaged area of the Chugoku Shimbun and published an advertisement offering moral support to victims of the disaster, and sent condolence money to “Nichino Makie Studio” and “Kanazawa/Kaga Makie Recovery Business Cooperative”.
  Going forward, we would like to continue to investigate various support measures such as providing the office furniture products and services of our group based on the damage and recovery status of the region and assist in recovery as much as possible.

• Assistance for Reconstruction after the Great East Japan Earthquake

  Areas damaged by the Great East Japan Earthquake are still facing various challenges even today, and tackle them one by one as reconstruction efforts continue. PLUS CORPORATION will continue to provide assistance to the affected areas.

  Educational environment support for Rikuzentakata

  After discussions with the municipal government of Rikuzentakata, a city in Iwate Prefecture, PLUS CORPORATION JOINTEX Company launched the Ipponmatsu Project on April 1, 2014 to assist with the improvement of the city's educational environment.
  The Education, Nursing Care & Welfare Division of JOINTEX Company, the division that handles its educational, welfare and fixture-related business, plays a central role in the Ipponmatsu Project. A percentage of the sales amount from Booktruck^※1 and Hanbunko^※2, teaching equipment sold by its educational business, as well as from other specified products, and the value of the WEB point exchange menu of smartschool^※3, an e-shopping catalog that JOINTEX Company operates for the educational market are donated to Rikuzentakata, a city that was severely damaged by the earthquake. The donations are intended to help provide and maintain educational facilities and equipment.

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     Booktruck
     This easy-to-move equipment can store items such as books and dictionaries.

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  2. ※2.

     Hanbunko
     This slide cutter has a double gauge guide that grips paper at both sides, making it easy for everyone to cut paper in half.

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     smartschool
     This delivery service with full-time sales support was launched in 1997, and is based on catalog e-shopping for elementary, junior high and high schools, as well as for kindergartens and nursery schools. By cooperating with partners such as educational material dealers and stationery and office supplies shops nationwide, we can deliver teaching materials the customer uses, event items, stationery and office supplies, and miscellaneous goods directly to the customer the day after they have placed an order via fax or the Internet. (The day after next or later in the case of some items) Over 95% of Japanese elementary and junior high schools are currently registered with smartschool.

  Amount donated in fiscal year 2019	Period April 1, 2019 - March 31, 2020	Amount donated: 98,209 yen	Breakdown 1% of the sales amount for specified educational business products: 59,209 yen smartschool business Web point exchange menu: 39,000 yen
  Amount donated in fiscal year 2020	Period April 1, 2020 - March 31, 2021	Amount donated: 25,229 yen	Breakdown 1% of the sales amount for specified educational business products: 25,229 yen smartschool business Web point exchange menu: 0 yen
  Amount donated in fiscal year 2021	Period April 1, 2021 - March 31, 2022	Amount donated: 36,291 yen	Breakdown 1% of the sales amount for specified educational business products: 21,291 yen smartschool business Web point exchange menu: 15,000 yen
  Amount donated in fiscal year 2022	Period April 1, 2022 - March 31, 2023	Amount donated: 242,653 yen	Breakdown 1% of the sales amount for specified educational business products: 206,653 yen smartschool business Web point exchange menu: 36,000 yen
  Amount donated in fiscal year 2023	Period April 1, 2023 - March 31, 2024	Amount donated: 305,634 yen	Breakdown 1% of the sales amount for specified educational business products: 284,634 yen smartschool business Web point exchange menu: 21,000 yen

  Rikuzentakata × PLUS Ipponmatsu Project

  This project was launched after discussions with the municipal government of Rikuzentakata and has been named Ipponmatsu after the tree that symbolizes support for the city's reconstruction.
  It is our own original project and is not the project to preserve the remains of the Miracle Pine Tree.